January 2005
Product News
ITIL and Mercury – a natural alignment of approaches.

Tips and Techniques
How can I restrict users from using SQL Runner in the IT Governance Workbench?

Mercury Business Availability Center 5.0 Feature Pack 1 available
Face of CSO: Gerry Manglona
Worldwide Events
Untitled Document
Are you implementing any ITIL processes?
Yes
No
Don't Know
   
If yes, which ones?
Service Desk
Incident Management
Problem Management
Change Management
Release Management
Configuration Management
Service Level Management
Availability Management
Capacity Management
Financial Management
IT Service Continuity Management
Other
   
Are they automated?
Yes
No
Don't Know
 

Issue 1 October 2004
Issue 2 December 2004

This issue brings a wealth of news from Mercury; from product releases to computer-based training courses; the implications of Information Technology Infrastructure Library (ITIL) to addressing key configuration management challenges.

Firstly, Mercury has received a fifth-consecutive SSPA STAR award for Outstanding Customer Support and has been inducted into the Service and Support Professionals Association's prestigious Hall of Fame. Mercury is honored that the commitment to excellence in customer support felt across the company has been recognized.

Product announcements include new versions of Mercury Quality Center™, Mercury Business Process Testing™ 8.2, Mercury QuickTest Professional™ 8.2, Mercury WinRunner® 8.0, and Mercury Application Delivery Dashboard™ 8.2. Mercury Quality Center provides a complete web-based integrated system for performing quality assurance across a wide range of environments.

ITIL, the Information Technology Infrastructure Library, is becoming a de facto standard for business automation processes. Read how Business Technology Optimization (BTO) aligns naturally with ITIL.

The features and articles with Mercury Messenger are written with you in mind. If there are items you would like to see featured, please do not hesitate to share your views.


 
Hall of Fame honor for Mercury's commitment to excellence in customer support
 

Mercury is inducted into Service and Support Professionals Association Hall of Fame and received its fifth-consecutive SSPA STAR Award for Outstanding Customer Support


[READ MORE]
 
SmartMoney.com and Mercury
 

SmartMoney.com needed technology to help ensure it could meet various SLAs and provide premium users of its website with consistent access to all available services.


[READ MORE]
 
Product News
Mercury announces new versions of Mercury Quality Center and its industry-leading test automation solutions.

Tips and Techniques
- Mercury LoadRunner - A “how-to …” and troubleshooting guide for Citrix Vusers

- Correlating Mercury LoadRunner® Web scripts

- Does Mercury QuickTest Professional™ support Unicode?


Product News
Mercury Application Mapping: a Solid Foundation for Implementing Configuration Management Best Practices.

Tips and Techniques
SiteScope Version Support and Upgrade Recommendation

Computer Based Training Courses Launched for Mercury QuickTest Professional & Mercury Sitescope
Computer-based-training (CBT) courses on Mercury QuickTest Professional 8.0 and Mercury Sitescope 7.9 are now available either as a "Try and Buy" download or on CD-ROM.

 

Messenger
is the new Mercury Customer Newsletter, replacing Accelerate.  We hope you find this new layout and the rich, relevant content informative in helping you optimize your business. 
 
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